Internet of Things is drastically changing the way a guest and hotelier connects

June 7, 2018

The hospitality industry is well positioned to benefit from the Internet of  Things (IoT) with its potentials to improve the customer experience while also reducing costs. IoT solutions promise to make businesses in the hospitality industry smarter and more successful at what they do. In other words, with IoT, data compilation and analysis is crucial. Analytics not only allow you to know more about how customers use and interact with technology but also boost the creation of new business models. IoT comes into the picture in hotels because the guest wants to interact with its hotel world in the same way it interacts with the world at home.

Bringing IoT In Hospitality

The hospitality industry is one of the biggest spenders as far as IoT is concerned. Close to $128 million was spent in 2015 per company across the world which is much more than what other sectors like manufacturing, banking or utilities spend. IoT is changing the way products and services deliver value and in imminent future it will also redefine guest experience by rendering hyper-personalized recommendations and solving real-time queries of the guests.

The enormous underlying potential of IoT in hospitality

  • Smart devices that turn ordinary mirrors into personal interactive information stations to enable guests to manage hotel room functions, ambience and entertainment. With a simple touch, guests can connect with hotel services and access information, including local news, weather and traffic.
  • Autonomous indoor delivery robots that automate hotel room service. Employing sensors, artificial intelligence and machine learning, the robots are able to operate elevators and navigate crowds while handling tasks such as room deliveries quickly, safely and reliably.
  • Through the use of connected thermostats, hotels can adjust guest room temperatures at check-in and checkout to eliminate the cost of cooling or heating vacant rooms. Linking thermostats with other sensors, air conditioning turns off automatically when a guest opens a window or balcony door; automated window coverings close during afternoon sunshine to reduce temperature swings.
  • Preventative maintenance IoT systems identify appliance or equipment issues before they become costly problems. In guest rooms, sensors can monitor HVAC systems and automatically notify maintenance when units are beginning to fail.

IoT, data compilation and analysis is crucial. Analytics not only allow you to know more about how customers use and interact with technology, but also boost the creation of new business models.


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